Nationwide Delivery

With distribution centres in Lancashire, Yorkshire and the Midlands we can deliver to 99% of the UK including:

We deliver direct to your home, garden, allotment or project site.

 

How quickly will you receive your goods?

We aim to deliver all goods within 7 working days for those items in stock, with dispatch usually between 3-4 days. For goods that are not in stock, delivery will be made within 10 working days. However, all orders are guaranteed to be delivered within 28 days. 

Delivery charges

Delivery charges vary depending upon your location, the value of your order and the weight of the products being delivered. 

Delivery

Mr Muck’s Garden Supplies Ltd where possible for local delivery we use our own vehicles and drivers for delivery. We may also use national pallet carriers and 3rd party couriers to deliver our products.

When delivered using our own vehicles, our drivers will off-load our products onto your property, garden, driveway or allotment by hand and leave in the most appropriate, safe place.

Delivery will aim to be between 9 am and 7 pm on the selected date. 

Pallet & courier deliveries

When we use national pallet carriers and 3rd party couriers to deliver our products, the drivers aim to contact you an hour before delivery to inform you of their arrival, a telephone number is required.

Drivers are instructed to deliver as close to the property as access allows, but only kerbside delivery can be guaranteed. It is not possible to move pallets over loose surfaces such as gravel or grass. We are not able to move our products up inclines, along paths or to rear gardens. Access to sites must be using public highway over which a vehicle can pass without sustaining or causing damage of any kind.

All pallet deliveries are made using an 18 tonne HGV with tail-lift. In certain areas, we can request a smaller 7.5 tonne vehicle please call us before you place your order to check this is possible . 

All goods are delivered on a wooden pallet which is non-returnable.

 

 

You must give at least 24 hours notice if you need to reschedule your delivery. Unplanned re-deliveries are charged at £40 +VAT per pallet.

Orders returned to our depots once the products are in transit will be refunded minus the cost of transport at approx. £40+VAT per pallet each way to English destinations (additional charges may apply to Scotland & Wales). Goods must be returned in the state that they were received, shrink wrapped and accessible by a pallet pump truck and vehicle.

Mr Muck’s Garden Supplies Ltd cannot be held liable for costs incurred due to delayed deliveries which are out of our control such as acts of God, accident and traffic delays.

approx size of our delivery trucks 

18 Tonne Pallet Vehicle with Tail Lift  

Height 3.4 Metres
Length 9.6 Metres
Width 2.8 Metres
Max Weight 24.5 Tonnes
Turning Circle 15 Metres
Approx. Size of Large Furniture Removal Lorry, Large Bin Lorry

Artic Pallet Vehicle (trade only)

Forklift unloading required.

Height 4+ Metres
Length 16+ Metres
Width 2.8 Metres
Max Weight 48 Tonnes
Turning Circle 26 Metres

Shipping methods

We ship to UK locations using the following services:

  • 3rd party couriers

  • Our own vehicles

Damages & shortages

Please refer to our Terms & Conditions for information about damages & shortages.