The company will make every effort to deliver products ordered on the agreed date, but if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.
The company will not accept any liability for damages to property caused during delivery.
The customer understands that where able, our delivery driver will try and place products ordered on the customer’s driveway and therefore agrees that their driveway is capable of withstanding the weight of a small tail lift truck and the purchased goods.
If not, the customer agrees to accept responsibility to provide a suitable area free from access restrictions for the delivery to be left.
The customer also understands that the company can only guarantee a kerbside delivery and that ultimately they are happy for the goods to be left kerbside, should the driver encounter any problems offloading on to a driveway or other specified area.
If the company or its agency cannot gain access to the delivery address then additional costs may be incurred and shall ultimately fall to the customer.
Deliveries are made using large vehicles and it is the customer’s responsibility to inform the company if there may be access problem. The company will confirm the outcome by e-mail.
In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur.
Our delivery vehicles use tail lift offloading (for bulk bags or small bags) or tipping mechanism (in the case of loose loads).
It must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made.
In the case of our tail lift (kerbside) offloading vehicle a pallet truck is then used to manoeuvre the items off the tail lift to the kerbside delivery point. The customer understands that as kerbside deliveries are made using manually manoeuvred pump truck, it is not possible to leave goods on uneven surfaces such as gravel, grass or on slopes of any kind.
It is your responsibility on some areas of the UK to obtain a permit from your local council to have bulk bags left on the kerbside.
The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
If a certain method of delivery vehicle is required it is the customer’s responsibility to inform the company of these special requirements within 2 hours of the order being made.
The company reserves the right to cancel or hold any orders that the company deems may suffer from potential delivery problems and the customer understands that delivery dates may be delayed in these instances.
If products are out of stock then the company also reserve the right to cancel or hold orders in this situation.
We cannot off load tail products onto any incline or uneven surface i.e. gravel, grass etc. Please note delivery charges may still apply.
If the courier, or its agent cannot gain access to the delivery address then additional costs will be incurred of £40.00. Deliveries are made using large vehicles and it is the customer’s responsibility to inform the garden centre if there may be an access problem. In such cases that delivery, in the opinion of the courier is not possible, then the garden centre reserves the right to cancel the order. E-mail confirmation of orders also request the customer to contact the garden centre if a delivery problem may occur. Vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the gravel off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
If a driver has to park in a red zone or double yellows, the deliver will only make delivery if the customer is liable for covering any parking fines that may occur. Furthermore, the courier is not permitted and will not drop products in these restricted spots. Please note, delivery charges may still apply.
Last Updated: March 13, 2011